FAQs
Frequently
asked questions
Trusted Laundry Service Since 2000
Our remarkable two-decade presence with over 15,000 happy customers is what sets us apart. We are known for our technologically advanced laundry near you
Frequently Asked Questions
Your most common questions—answered clearly and quickly.
High-End Laundry Service is just a click away! We offer free collection and delivery throughout Muscat.
For more details, call customer service on 00968 9799 6669 or request collection through our website.
No, we will sort, wash, dry, fold, and pack the items.
If you have any special handling requests (delicate wash, disinfectant wash, stain treatment, air dry, etc.) or other requests,
please let us know at the time of receipt to ensure all items are handled exactly as you require.
We accept cash and card payments.
You can leave your bag in a safe place outside your home (doorstep, porch, reception, etc.) or reschedule the day/time of pickup.
Please note: Your items will only be shipped to a specific person or delivered to a pre-selected location with your prior consent.
Although not required, you can complete an inventory sheet before collection. You will keep the original sheet, and we will keep a copy inside your bag.
Please notify us of any missing items listed on the inventory within 48 hours of the delivery date.
If the item is not found after further investigation, compensation for missing clothing is limited to ten times the amount requested.
If the item is not found after further investigation, compensation for missing clothing is limited to ten times the amount requested.
We ask that you make sure you remove all items from your pockets before receiving the bag.
If items are found in your pockets, we will return them in a sealed bag with your clothes.
Delivery time is 24 hours from pickup to delivery. Large orders (5 or more), bags, or items requiring intensive stain treatment may require more than 25 hours.
24-hour express service is available for some orders for a small fee.
If express service is required, please call 00968 9799 6669 or contact us via the live chat below the screen to check availability.
Although we cannot guarantee tag removal, we use high-quality products and our colleagues are highly trained
and willing to do everything they can to achieve the best possible result.
